Microsoft is at the moment investigating an issue that forestalls the activation of Home windows 10 and Home windows 11, as The Verge reviews. The problem impacts computer systems on which customers have upgraded from Home windows 7 or Home windows 8 to the newer Home windows variations freed from cost. In case you’ve subsequently changed important {hardware} parts (such because the motherboard) on these computer systems, Microsoft could now all of a sudden deactivate its Home windows 10 or Home windows 11 license.
Some affected customers haven’t even changed {hardware} parts, however solely carried out a BIOS replace for his or her motherboard. Even this appears to disable activation on computer systems which were up to date from Home windows 7 or Home windows 8 to Home windows 10 or 11.
And even for those who nonetheless have the unique activation key from Home windows 7 or Home windows 8, which is in fact authorized and legitimate, affected customers can now not reactivate their legally up to date Home windows 10 or Home windows 11 computer systems.
Microsoft help is now conscious of the issue. The affected customers haven’t carried out something unlawful; they had been merely collateral harm from Microsoft’s resolution in September 2023 that legitimate license keys for Home windows 7 or Home windows 8 now not might be upgraded to Home windows 10 or Home windows 11. You may solely improve from Home windows 10 to Home windows 11 freed from cost.
Microsoft shouldn’t be but providing a treatment, however a Home windows product supervisor instructed The Verge they’re investigating the complaints. The one choice at the moment obtainable to affected customers is to buy Home windows 11, regardless that their computer systems had been working free, legitimate Home windows 10 or 11 licenses till now. Ick.
This text was translated from German to English and initially appeared on pcwelt.de.
